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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	1	116
Neutral (3)	0	0	2
Negative (1 or 2)	0	0	14
Total Reviews	0	1	132
Avg Rating	Not Rated	5.00	4.33

Address:	5400 Broken Sound Blvd NW Boca Raton, FL 33487 - US
Website:	http://www.vitacost.com
Business Hours:	M-Th 9am-9pm F 9am-6pm Sat 10am-3pm
Sales Phone:	800-381-0759
Service Phone:	800-381-0759
Sales Email:	customersupport@vitacost.com
Cust Service Email:	customersupport@vitacost.com

Vitacost

http://www.vitacost.com

With PriceGrabber Since 10/22/2003

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Date Reviewed: 06/18/2009
f350 from WA Member Since: 08/10/2006 View Member's: Reviews	I've used VitaCost 18 months and had no problems with their quality or service. After reading the reviews here and elsewhere, both good and bad, I'll keep an eye out for problems. So far am completely satisfied with VitaCost. In addition to their arthritic and neural supplements, I am now trying their OcuPower: http://www.aclens.com/ocupower.asp	Overall Rating

Date Reviewed: 02/12/2009
mantzelevi from FL Member Since: 02/12/2009 View Member's: Reviews	Excellent service. low prices for a large variety of major manufacturers' supplements. 3 days UPS delivery. Refund and return of items readily available. Newsletters and extensive product description and product's benefit outlined on website. Customer service courteous and helpful.	Overall Rating

Date Reviewed: 01/09/2009
pricechelle from WI Member Since: 01/09/2009 View Member's: Reviews	Customer Service is horrible. I notified them to cancel my order due to a back-ordered item. Three days later, they sent it out anyway. Once I received it, I contacted Customer Service to request a return address label, and was told that I was responsible for the return cost. The rep didn't even pretend to be concerned that Vitacost has permanently lost me as a customer.	Overall Rating

Date Reviewed: 01/08/2009
dwalter2009 from unknown Member Since: 01/08/2009 View Member's: Reviews	Vitacost uses a scam marketing company called Vertrue, aka Shopping Essentials, which STOLE money from my checking account. Vitacost also uses FreeShipping.com, which is another Scamming outfit.	Overall Rating

Date Reviewed: 11/24/2008
av from CA Member Since: 11/24/2008 View Member's: Reviews	I never write reviews...but i just had to after my experience: I ordered from here a workout supplement in powder form. Each time getting the bottle in rock form (unusable). I had to call them after each order and have them send me another one. After the third time i called them infuriated and asked them to send me another one for the third time. They did and sent me ANOTHER bottle in ROCK form!!!...I couldnt believe it!!!!...That place must be ran by a bunch of idiots. I will never EVER recommend anyone to them again!!...waiting to get my money refunded.	Overall Rating

Date Reviewed: 11/19/2008
LorenzoRicci from MT Member Since: 11/19/2008 View Member's: Reviews	The vitamins they sell are rotten, as in spoiled. When I got serious heartburn and felt nauseated after taking some of their vitamins, I thought that perhaps I should have had a bigger lunch so the vitamins would absorb better. It wasn't until I tried my daughter's chewables (that they would not allow me to return) and realized that they had turned, become sour, and tasted revolting, that I knew Vitacost either brokers in out of date merchandise or does not have access to an airconditioned warehouse for their merchandise. DO NOT USE THEIR VITAMINS. YOU COULD GET REALLY SICK. With all of the high-powered formulas that could be chemically altered in a 140 degree warehouse over a period of months, you could poison yourself as I did. Shop locally if possible.	Overall Rating

Date Reviewed: 10/31/2008
JetSyn from unknown Member Since: 11/06/2003 View Member's: Reviews	First time ordering from VitaCost.com and I must say it was a pleasant experience. Great prices and really fast shipping. The only downside was the five pound container of protein I got was dented but that's fine since it's plastic container and just powder. If the price is right again, I will order more protein from VitaCost.com when I run out.	Overall Rating

Date Reviewed: 10/22/2008
Starcrossed from WA Member Since: 10/22/2008 View Member's: Reviews	I have been buying from VitaCost for more than two years, buy most of my supplements plus other things. Their prices are the best,their products superior. The service is exceptional!Plus they accept PayPal which is a safety factor for online purchasing. I have recommended this company to all my friends. I can't imagine anyone having a problem with them! Let all online companies give service this good and products that we can rely on.	Overall Rating

Date Reviewed: 10/10/2008
novitacost from unknown Member Since: 10/10/2008 View Member's: Reviews	Good prices. Yes. Everything else. The pits. Here is their OFFICIAL shipping policy. If there is a problem with you order (for example a box is damaged in transit and returned to Vitacost). We 1) do not contact the customer to tell them of the problem... we'll let them wait thinking things are coming for awhile and figure it out later 2) we won't automatically reship these items either, we know you still want them, but we will just refund your CC and say nothing. Their shipping department is in such disarray the items in your multi-box shipment in no way resemble the actual items in the box. So, when that 3rd out of 4 box order gets lost, they refund what they INCORRECTLY THINK was in that box. Needless to say, its' a comedy of errors... but sad to say there's nothing funny about it. You save if you're getting like 2 items and thats it. Anything more and it takes so much time getting it all straightened out your time value exceeds your savings. Avoid this one!	Overall Rating

Date Reviewed: 09/19/2008
cyrusash from ID Member Since: 09/19/2008 View Member's: Reviews	Product not delivered. Unwilling to refund express shipping fees. Still waiting.	Overall Rating

Date Reviewed: 08/23/2008
nhdogmom from NH Member Since: 08/23/2008 View Member's: Reviews	1st time buyer from this merchant. Very, very pleased with cost of products and shipping. Love their product selection. Can't ask for quicker shipping.	Overall Rating

Date Reviewed: 06/17/2008
donna from unknown Member Since: 03/30/2006 View Member's: Reviews	I have ordered from this merchant several times, and have always been served in a satisfactory manner.	Overall Rating

Date Reviewed: 02/20/2008
ian_lodge from unknown Member Since: 06/12/2005 View Member's: Reviews	Very efficient website	Overall Rating

Date Reviewed: 02/19/2008
metalstorm from MS Member Since: 07/24/2004 View Member's: Reviews	Great prices, great products, low shipping fee, fast shipment. I do about $100 to $125 a month with them. They are very reputable and have never dissapointed me. As of this reveiw, I've ordered 4x and will continue to do business with them.	Overall Rating

Date Reviewed: 09/04/2007
snoopy2046 from unknown Member Since: 08/14/2006 View Member's: Reviews	The price is low and the shipping is fast. I will continue to shop here.	Overall Rating

Date Reviewed: 09/04/2007
yvon123 from VA Member Since: 09/04/2007 View Member's: Reviews	Vitacost is the BEST! I love it... no one compares with them!	Overall Rating

Date Reviewed: 08/30/2007
moraugust4 from TX Member Since: 08/30/2007 View Member's: Reviews	I Vitacost has it down to a science. They provide an immense amount of products that have so far, satisfied me 100%. I will come back when my supplements need to be replenished, and I will buy even more supplements, since they have opened a door for me into supplements that I thought were too expensive for me.	Overall Rating

Date Reviewed: 08/29/2007
happyvitaminguy from FL Member Since: 08/29/2007 View Member's: Reviews	I have been ordering for over five years from Vitacost.com with excellent service. They carry the numerous brands of vitamins I buy including New Chapter, Nordic Naturals, Twinlab, Nature's Way, Jason Naturals plus I love their NSI brand Coenzyme Q10, it is about 70% less expensive when compared to Whole Foods, GNC and other retailers. Overall on my orders I save about 50%. They also have 24 x 7 x 365 toll free customer service based in America and they have two distribution centers, one in NC and one in UT so orders arrive very quickly within 2 - 4 days. I also love the fact they have eight medical doctors who formulate and review products and provide the best science based information for free. My entire family and friends use them for all their natural health product needs.	Overall Rating

Date Reviewed: 08/13/2007
ihue from unknown Member Since: 08/13/2007 View Member's: Reviews	Order often from vitacost & had problems in past. This order included 4 bottles of twinlabs fish oil. They were aware there was a leak in one or more of the bottles because they put them in a ziplock bag (they never did that before). There was fish oil all over the bottles and in the bag. As before when I had a problem they don't respond to email or their "live chat". I will look for a new supplier.	Overall Rating

Date Reviewed: 07/03/2007
tyrel919 from CO Member Since: 07/03/2007 View Member's: Reviews	I placed my Order on Jun 21 early in the morning. It is now July 3rd and My order has not even been shipped... I am completely unsatisfied and will never buy from Vitacost again. I have canceled my order and let Vitacost know how I feel about there services.	Overall Rating

Date Reviewed: 05/18/2007
kfraccio from MN Member Since: 05/05/2005 View Member's: Reviews	easy, pleasurable site to use, with no hassles!	Overall Rating

Date Reviewed: 05/04/2007
madhsieh from unknown Member Since: 01/30/2005 View Member's: Reviews	I will use this merchant again.	Overall Rating

Date Reviewed: 04/13/2007
KeepOnTruckin from unknown Member Since: 04/02/2007 View Member's: Reviews	(Edited April 14th by KeepOnTruckin) I was informed by PriceGrabber that this outfit had beat a price point on an item I was looking for—an item totally irrelevant to the VitaCost product line, but I figured maybe they were doing a loss-leader to build new traffic. On 04/12 at approximately 9:30 AM EST, I ordered the item, electing one-day, overnight air shipping. When I checked the order status on the morning of 04/13, it was listed as not shipped, and the item was listed as no longer available. Live help informed me that the order would be cancelled as the company would no longer carry the item. I feel scammed. They now have my credit card info, and I am sure I will be getting plenty of junk email from them. Maybe it was a good idea for them that went bad, but nevertheless……	Overall Rating

Date Reviewed: 03/18/2007
ralw55 from WA Member Since: 09/02/2005 View Member's: Reviews	Easy search for items; very friendly web site. Shipping reasonable, and the prices are the best. I'll never shop locally for vitamins again (for my children, too).	Overall Rating

Date Reviewed: 03/16/2007
noussano from unknown Member Since: 03/06/2007 View Member's: Reviews	Fast, time and cost efficient. I gave them a 5 on a complete and correct order even though it was not complete at first. This is because they were so prompt and friendly in correcting the problem that it really was much less of an issue than it could have been. I gave a lower score on the packaging because I thought their second shipment had excessive packaging - a small item came in a huge box. They could have just shipped it in a padded envelope which would have been kinder to the environment. I am very satisfied with my overall experience and would definitely buy from them again.	Overall Rating

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